Purveyors of the finest local goods Est 2009

Delivery Information

 

Standard:

We use either My Hermes or Royal Mail for this service depending on the weight and dimensions of your order.  A tracked service with the aim of being with you with in 3 days.  My Hermes email you with a ETA of your delivery, as well as options to change the address or to leave in a safe place.  Royal Mail is their standard sign for postal service.

Express:

Our most popular service using Royal Mail and Parcel Force depending on the size and weight of the item*.
Royal Mail is a tracked service, so you do not need to be at home. This service also offers options of redelivery or for collection from your nearest Post Office, E.g. if the item is too big for your letter box.
Parcel Force is fully tracked service to suit you, where you can adjust your delivery to be dropped with your neighbour or nearest post office from the comfort of your home or while at work. You will also receive a text message on the day of delivery with an estimated delivery window. 

Any orders placed after 12.00 Midday might just miss our courier collection for that day, so these will be placed on the same service the following day.

Stock Levels

Please note the website department does not operate on weekends and bank holidays, therefore dispatches will take place on the next available working day.
Whilst we try our utmost to keep our stock levels up to date on our website, there are odd occasions when items have been sold and have not been removed online. If an order is placed and this is the case, you will be contacted as soon as possible to advise If we have any alternative items or if we need to cancel your order.

Dispatching 

On dispatching your goods, we will notify you by e-mail and any details with regards tracking numbers for your order.  These may come direct from the courier themselves, please check your spam box.

All parcels that we send out will need to be signed for on delivery. Before signing for your items please inspect the packaging and the goods inside for any damage, loss or tampering.  Do not sign for damaged or missing goods without reporting it to the courier who should ask you to fill out a damage form.  If there is a problem, please contact us with your order/invoice number as soon as possible.  Any items that have been signed for as being received in good condition cannot be replaced or refunded by claims of damage or missing items.

*Please note that 99% of the time the Parcel Force / Royal Mail 1st class give a next day service, but due to conditions outside of our control, this is not guaranteed service.

Deliveries during adverse weather

During adverse weather conditions, your order may arrive later than originally planned.  We cannot control this, but we will do our utmost to ensure your parcel is delivered as soon as possible.

Missed delivery

If a delivery is attempted and is unsuccessful due to the intended recipient not being at the stated shipping address, the courier will leave a card at the delivery address. This card will display a phone number and consignment number so you can arrange another delivery time and date to suit you, or as to where you can collect your parcel from. You must contact the local depot using the number supplied and quote the consignment number shown on the card.

Reserve online and pay on collection or Fast Click pay and collect later.

Reserve your item(s) at the touch of a button, no matter what time of day and no matter where you are in the country, knowing that they'll be here ready for you to collect later.  We will hold reserved items for 6 days.

Just select Click & Collect from the shipping menu during check out.  Once your order is placed, you will receive an email to say your order is ready to collect, usually within the hour.

Please select Click & Collect only if you intend to pick up your order. If incorrectly selected, you will be invoiced for postage before we send your items.

If you have any questions with regards deliveries or returns, please feel free to contact us Tel: 01509 670436

Perishable feeds

Please note that we can only send Perishables if you accept full responsibility for them as they cannot be insured by couriers.

Returns - peace of mind guaranteed

We want you to be delighted with your purchases.

The Soar Trading Co. fully complies with the Distance Selling Regulations, which gives consumers buying on-line the right to return unwanted items within 14 days of purchase.  If you're not happy with anything you have bought simply let us know in writing (email is fine) within 14 days of receiving the item. Please also fill in the returns form that you will find attached to your receipt then send the item/s back to us unused for a full refund on the item/s. Full terms apply.
It is your responsibility to see that any goods are returned unused and as new.  It is also your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty. You must send your items via an insured and signed-for service. The Soar Trading Co. will not take responsibility for items returned by courier or by post.

Please note for hygiene reasons all toiletry products like soaps cannot be returned if unwrapped, unsealed or used, unless faulty.

Faulty items

All products are backed by their respective manufactures warranties.

admin@soartradingco.uk

For our full terms and conditions please view our terms and conditions page.