Our last packing and shipping day for Valentine's is Thursday 9th Feb XX
We are still busy working in the background adding exciting new products - Be sure to pop back soon and see whats new

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Delivery Information

Here at Soar Trading Co we are really keen on making sure your items get to you in A1 condition in good time and at the right price.

We ship right across the UK including Scottish highlands, offshore islands and Northern island (we do not ship outside of the UK)

During checkout you will be able to select a service that best suits you, Economy, Courier (generally next working day**) 

Instead of just one price fits all like many other shop's we've put together a variable price system that works on weight as well as the size of the item ordered.

Please beware of scams. Our couriers will never ask you for additional payments nor ask you for personal details, we also recomend that if you are not going to be in that you divert your parcel to a neighbour or a safe place * terms apply. 

Click & Collect:

Simply easy shopping, Not got time to browse in store! why not Order online, Shop 24 7 from where ever you are. We'll have your order ready for you to collect with in the hour so you can call in when it's convenient for you   Want to know more?   

Economy:

Diamond logistics provide our economy service depending on the weight and dimensions of your order, 3 - 7 days. (from day of dispatch)  This service offers full GPS tracking which you can track with options for redelivery and leave in a safe place*

Royalmail: 

Royal Mail 2nd class depending on the size and weight and value of the item *. (smaller low value items) delivered by your local postie.

Courier:

Diamond logistics provide our courier service depending on the weight and dimensions of your order, with a week day delivery with in 48hr. (from day of dispatch)  This service offers full GPS tracking which you can track with options for redelivery and leave in a safe place*

* Safe place Some of our services will allow you to divert your items to a neighbour or leave in a safe place. To do this simply follow their instructions through either their tracking email or text message. Please note we will not request this for you see terms

Our regular dispatch days are Tuesday's and Thursday's *, any orders placed after 14.00 may have to go out the following day, as we'll need time to process and pack your order.  If in dout give us a call at the shop. *not guaranteed 

Need something quick for a special gift and worried about postage times? Please do not hesitate to give us a call at the shop and we'll do what we can to help.
Tel: 01509 670436 (closed on Mondays & Wednesdays)

Please note: you will not longer be asked to sign for you parcel, this will be done by the delivery person. They will often take a photo of you door for proof of delivery. 

Stock Levels:

Whilst we try our utmost to keep our stock levels up to date on our website, there are odd occasions when items have been sold and have not been removed online. If an order is placed and this is the case, you will be contacted as soon as possible to advise If we have any alternative items or if we need to cancel your order.

Dispatching: 

On dispatching your goods, we will notify you by e-mail and any details with regards tracking numbers for your order.  These may come direct from the courier themselves, please check your spam box.

All parcels that we send out will need to be signed for on delivery. Before signing for your items please inspect the packaging and the goods inside for any damage, loss or tampering.  Do not sign for damaged or missing goods without reporting it to the courier who should ask you to fill out a damage form.  If there is a problem, please contact us with your order/invoice number as soon as possible. In case of any clear evidence of damage or lose before you open the parcel to help with any claims please quickly take a few photographs with one showing your address label.  This is a massive help to us in getting the problem sorted for you and getting items replaced or refunded by claims of damage or missing items.

**Please note that 99% of the time our couier service is next day service (from dispatch day) But due to conditions outside of our control, this is not guaranteed service, and exculdes Scotish highlands and Islands.

Deliveries during festive season & adverse weather

During busy times of the year like Christmas please take note of our last courier collection and postal dates. As your order may arrive later than originally planned.  We cannot control this, but we will do our utmost to ensure your parcel is delivered as soon as possible. Adverse weather conditions may also affect how quickly your order arrives with you.

Missed delivery

If a delivery is attempted and is unsuccessful due to the intended recipient not being at the stated shipping address, the courier or post office will leave a card at the delivery address. This card will display a consignment number and details so you can arrange another delivery time and date to suit you, or as to where you can collect your parcel from. You must contact the local depot using the number supplied and quote the consignment number shown on the card.

Perishables

Please note that we can only send Perishables like food items, if you accept full responsibility for them as they cannot be insured for lose.

I think my items may be lost in the post

At peak times like the run up to Christmas please allow extra time for you items to arrive. Royal mail and Yodel guidelines are to allow 10 working days plus the standard delivery time. E.G 2nd class 2-3 working day's plus 10 days before claiming for loss. 

If your item is on it's way by Royal mail so it's always worth speaking with your local post office. For more help please get in touch Help from Soar Trading

Returns - peace of mind guaranteed

We want you to be delighted with your purchases.

The Soar Trading Co. fully complies with the Distance Selling Regulations, which gives consumers buying on-line the right to return unwanted items within 14 days of purchase.  If you're not happy with anything you have bought simply let us know in writing (email is fine) within 14 days of receiving the item. Please also fill in the returns form that you will find attached to your receipt then send the item/s back to us unused for a full refund on the item/s. Full terms apply.
It is your responsibility to see that any goods are returned unused and as new.  It is also your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty. You must send your items via an insured and signed-for service. The Soar Trading Co. will not take responsibility for items returned by courier or by post.

Please note for hygiene reasons all items like chocolates (foods) and toiletry products cannot be returned if unwrapped, unsealed or used, unless faulty.

Faulty items

All products are backed by their respective manufactures warranties.

returns@soartradingco.uk

For our full terms and conditions please view our terms and conditions page.