Delivery Information

Here at Soar Trading Co we are really keen on making sure your items get to you in A1 condition in good time and at the right price.

With this in mind we have put together a two services, Standard using either Royal Mail or Myhermes and our Premium service using Royal Mail or Parcel Force. Premium is a great service as most of the time your local Postie will know you and If your not in then your parcel simply goes to your local Post Office. 

Instead of just one price fits all like many other shop's we've put together a variable price system that works on weight as well as the size of the item ordered.

Some items by default will only be sent by Premium delivery, these items are generally fragile and or items of high value. 

Click & Collect:

Simply easy shopping, Not got time to browse in store! why not Order online, Shop 24 7 from where ever you are. We'll have your order ready for you to collect with in the hour so you can call in when it's convenient for you   Want to know more?   

Standard:

We use Royal Mail or Myhemes standard post for this service depending on the weight and dimensions of your order, postable or small parcels 2nd class service 3 - 5 days. (from day of dispatch)

Premium:

Our most popular service using Royal Mail and Parcel Force depending on the size and weight of the item*. 24 - 48hr delivery. (from day of dispatch)

Royal Mail 1st class signed (smaller low value items) Assurance through being delivered by your local postie.

Royal Mail Tracked, This service also offers txt and email options for redelivery or for collection from your nearest Post Office, E.g. if the item is too big for your letter box.

Hermes Fully tracked with in 48hr delivery, This service offers full GPS tracking which you can track though the Hermes app with Email options for redelivery and leave in a safe place.

Parcel Force is fully tracked service to suit you, where you can adjust your delivery to be dropped with your neighbour or nearest post office from the comfort of your home or while at work. You will also receive a text message on the day of delivery with an estimated delivery window. 

Need something quick for a special gift and worried about postage times? Please do not hesitate to give us a call at the shop and we'll do what we can to help.
Tel: 01509 670436 (closed on Mondays & Wednesdays)

Please note: Due to current Covid situation you will not longer be asked to sign for you parcel, this will be done by the delivery person. They will often take a photo of you door for proof of delivery. For more information about this please see Royalmail ParcelForce

Any orders placed after 12.00 Midday might just miss our courier collection for that day, so these will be placed on the same service the following day.

Due to the huge demand on the postal and parcel networks please allow extra times for you items to arrive.

Stock Levels:

Whilst we try our utmost to keep our stock levels up to date on our website, there are odd occasions when items have been sold and have not been removed online. If an order is placed and this is the case, you will be contacted as soon as possible to advise If we have any alternative items or if we need to cancel your order.

Dispatching: 

On dispatching your goods, we will notify you by e-mail and any details with regards tracking numbers for your order.  These may come direct from the courier themselves, please check your spam box.

All high value parcels that we send out will need to be signed for on delivery. Before signing for your items please inspect the packaging and the goods inside for any damage, loss or tampering.  Do not sign for damaged or missing goods without reporting it to the courier who should ask you to fill out a damage form.  If there is a problem, please contact us with your order/invoice number as soon as possible. In case of any clear evidence of damage or lose before you open the parcel to help with any claims please quickly take a few photographs with one showing your address label.  This is a massive help to us in getting the problem sorted for you and getting items replaced or refunded by claims of damage or missing items.

*Please note that 99% of the time the Parcel Force / Royal Mail 1st class give a next day service, but due to conditions outside of our control, this is not guaranteed service.

Deliveries during festive season & adverse weather

During busy times of the year like Christmas please take note of our last courier collection and postal dates. As your order may arrive later than originally planned.  We cannot control this, but we will do our utmost to ensure your parcel is delivered as soon as possible. Adverse weather conditions may also affect how quickly your order arrives with you.

Missed delivery

If a delivery is attempted and is unsuccessful due to the intended recipient not being at the stated shipping address, the courier or post office will leave a card at the delivery address. This card will display a consignment number and details so you can arrange another delivery time and date to suit you, or as to where you can collect your parcel from. You must contact the local depot using the number supplied and quote the consignment number shown on the card.

Perishables

Please note that we can only send Perishables like food items, if you accept full responsibility for them as they cannot be insured by couriers.

I think my items may be lost in the post

Due to the huge demand on the postal and parcel networks please allow extra times for you items to arrive. Royal mail and Parcel force guidelines are to allow up to 10 working days before claiming for loss. 

As we use Royal mail and Parcel force so it's always worth speaking with your local post office. For more help please get in touch Help from Soar Trading

Returns - peace of mind guaranteed

We want you to be delighted with your purchases.

The Soar Trading Co. fully complies with the Distance Selling Regulations, which gives consumers buying on-line the right to return unwanted items within 14 days of purchase.  If you're not happy with anything you have bought simply let us know in writing (email is fine) within 14 days of receiving the item. Please also fill in the returns form that you will find attached to your receipt then send the item/s back to us unused for a full refund on the item/s. Full terms apply.
It is your responsibility to see that any goods are returned unused and as new.  It is also your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty. You must send your items via an insured and signed-for service. The Soar Trading Co. will not take responsibility for items returned by courier or by post.

Please note for hygiene reasons all items like chocolates (foods) and toiletry products cannot be returned if unwrapped, unsealed or used, unless faulty.

Faulty items

All products are backed by their respective manufactures warranties.

returns@soartradingco.uk

For our full terms and conditions please view our terms and conditions page.