Hello my dears, with all that is happening I'm sure you'll have a few questions about stock levels and deliveries, plus is the shop open?
We hope to answer these below:
Acting on the Governments advice our high street shop in Kegworth is only be open for online shopping with home courier deliveries and Click & Collect
Please note that due to home schooling etc it may take a little long to process your order.
Click & Collect service is also available across the whole store this includes pet foods and household items. To keep everyone safe, currently our Click & Collect service will only work for address's within 5 miles of the shop and collections can only be made on a Saturday. For more information click here.
Stock levels - we've always prided ourselves in good stock levels and our website will reflect this. As things sell the stock levels online deplete so unlike some sites we will actually show items out of stock. If an item is out of stock you can request a 'back in stock' email.
PET FOOD - if you buy your animal feed through us please use the click and collect service we have added for these items.
Please note that deliveries are taking longer than usual to get through the postal networks. Once we have notified you of dispatch your items are placed with Royal Mail, MyHermes or Parcel Force. If you have selected 'Standard' deliveries this service is taking approx 5 - 7 days to get through. 'Premium' which are sent using Royal Mail priority or Parcel Force mail are taking roughly 3 days.
I think my parcel might be lost
Royal Mail and other networks are advising to allow up to 14 working days before investigating a claim for loosed items. If you are unsure please contact us at email@example.com
For more information on Royal Mail service status please visit here Royal Mail service updates
Depending on further advice Click & Collect may be available again in the coming weeks
We use Royal Mail, MyHermes and Parcel Force for our delivery services, These services offer a contact less proof of delivery.
Standard delivery services
Royal Mail parcels being delivered by your local Postie they will most likely know you in person.
MyHermes give you the ability to access regular, real-time tracking information, get a delivery time window on the day plus you are able to divert to a neighbour or safe place with delivery photo & GPS confirmation.
Parcel Force will log the first and last name of the person accepting the item on their devices, then put 'XP1' in the signature field, they will also record the GPS location of the delivery. This will apply to all deliveries that normally require a signature. In addition with Parcel Force you will receive a text message on the day of delivery with a rough ETA if you are not going to be in you can request that the parcel be left with your local Post office.
Due to such high demand on the postal and parcel networks please allow extra time for you items to arrive.
We've always been at the other end of the phone for questions or just a chat and this is going to be something we will miss, but please don't think you cannot get in touch. You can email Katharine directly at firstname.lastname@example.org or why not like and follow and drop us a message through Facebook.
We will keep our social media going, and Kath hopes to finally get time to pop some more recipes on the blog for you.
Keep safe, keep going, we are stronger together.
See you on the other side.
Kath & Scott